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| Wii purchases aren't forever | | | | By now, consumers are accustomed to buying digital, downloadable content once, and only once. Replace your iPhone, for example, and you'll find your app purchases are waiting for installation -- and the same is true for dedicated games machines like the Xbox 360, the PlayStation 3, and the PSP.
But it's not the case for Nintendo's DSi and Wii consoles, where downloaded games are registered to a specific piece of hardware, not an individual consumer. And as those consumers are finding, when they replace their consoles with new or upgraded models, the only way for them to retrieve the games they've paid for is to plead their case to a Nintendo customer service rep, and -- if they're lucky -- go through a time-consuming and tedious recovery process.
And they're getting mixed results, according to a recent article in Wired, which interviewed a number of consumers who've tried to transfer purchases to new consoles. Some were successful, but one, who had gone through two broken Wii consoles, was not -- and even those who've managed to coax Nintendo into helping them out aren't impressed with the service.
We spoke to one consumer who had a similar experience after his early model Wii failed.
"The only way to get my games back was to talk to Nintendo's customer service line, and they made it seem like they were doing me a favor," he told us. "I had to send the broken Wii and the new one back to Nintendo, at my own expense, and they transferred the games for me. It took about two weeks before I got my Wii back."
Contrast that with the Xbox's system, where your Xbox Live credentials are all you need to redownload all the games you own, and the PlayStation Network, where users can share their purchases across numerous consoles. On the PC and Mac, Valve's popular Steam distribution system lets you download your games to as many different computers as you want. Nintendo's online store is obviously behind the times.
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